Thank you for choosing Dermal Sure. This Shipping Policy provides important information regarding the shipping of products purchased from our website. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Order Processing
1.1 Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include details of your purchase, including the items ordered, shipping address, and order number. Please review the information carefully and notify us promptly if any changes are required.
1.2 Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 3-5 business days (excluding weekends and holidays) from the date of purchase. However, please note that processing times may vary depending on product availability and order volume.
Shipping Methods and Rates
2.1 Shipping Destinations: We currently ship to all major cities and towns in India. If your location is not included in our shipping destinations, please contact us for further assistance.
2.2 Shipping Carriers: We work with reliable shipping carriers to ensure safe and timely delivery of your order. The specific carrier used for your shipment may vary depending on factors such as your location and the shipping method selected. The average time taken for a product to reach your destination can vary anywhere between 5-10 working days. however, due to any un-forseen circumstances this time can vary.
2.3 Shipping Options: We offer various shipping options to meet your needs. During the checkout process, you will be presented with the available shipping methods and associated costs. Please select the option that best suits your preferences and delivery requirements.
2.4 Shipping Rates: Shipping rates are calculated based on factors such as the destination, package weight, and dimensions. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
2.5 Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that it may take some time for the tracking information to become available after your order has been shipped.
Delivery Time
3.1 Estimated Delivery Time: The estimated delivery time depends on various factors, including your location, the shipping method selected, and any unforeseen circumstances. While we make every effort to ensure timely delivery, please note that delivery times may vary.
3.2 Delayed or Lost Shipments: In the event of a delayed or lost shipment, please contact our customer support team at logistics@dermalsure.com . We will work with the shipping carrier to resolve the issue and ensure your order reaches you as soon as possible.
Address Accuracy and Delivery
4.1 Shipping Address: It is your responsibility to provide accurate and complete shipping information at the time of purchase. Please double-check the shipping address before confirming your order. We cannot be held responsible for delayed or undelivered shipments due to incorrect or incomplete addresses provided by the customer.
4.2 Delivery Attempts: The shipping carrier will attempt to deliver your package to the provided address. If no one is available to receive the package, a delivery attempt notice may be left. It is your responsibility to arrange for re-delivery or pick up the package as per the instructions provided by the shipping carrier.
4.3 Delivery Errors: If you receive a package that is damaged, opened, or contains incorrect items, please contact us immediately at logistics@dermalsure.com . We will work to resolve the issue promptly and ensure you receive the correct products.
Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy or the delivery of your order, please contact us at info@dermalsure.com . We are here to assist you and will strive to address your inquiries promptly and to the best of our abilities.
By placing an order with us, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms and conditions.
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