Thank you for shopping at Dermalsure. This Refund and Cancellation Policy outlines important information regarding the return process in the event you are not completely satisfied with your purchase. By using our website and making a purchase, you agree to the terms and conditions described in this policy.
Returns and Refunds
1.1 Return Eligibility: We want you to be fully satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Return Process: To initiate a return, please contact our customer support team at sales@dermalsure.com within the specified return period. Our team will guide you through the return process and provide you with instructions on how to return the item(s).
1.3 Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and obtaining proof of shipment for your return.
1.4 Refunds: Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
1.5 Non-Refundable Items: Certain items are non-refundable and not eligible for return unless they are defective or damaged upon arrival. These may include items such as opened skincare products, intimate or sanitary goods, and items specified as non-returnable at the time of purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at [contact email] within 3 days of delivery. We will work with you to resolve the issue promptly, which may involve providing a replacement, a refund, or store credit, depending on the circumstances.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, we kindly ask that you follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions, concerns, or requests regarding this Shipping and Return Policy or the handling of your order, please contact us at sales@dermalsure.com. We are here to assist you and will strive to address your inquiries promptly and to the best of our abilities.
By making a purchase on our website, you acknowledge that you have read and understood this Shipping and Return Policy and agree to comply with its terms and conditions.
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